In 2018, Amazon was awarded a patent for an audio system application to assist in translating the accent of the speaker to the accent of the listener. The technology seeks to remove possible communication barriers that may arise from different accents. The accent translation system associates the speaker’s accent with an accent stored in its database. Therefore, a German accent will be associated with a German accent sample set. Once the accent is associated with the sample set, the output will correspond with the listener’s accent to promote more seamless communication.
This technology is thought to provide major assistance in customer care, where exposure to different accents is a ongoing reality and potential challenge.